RSS Security Guard Guidelines 2018 - Retail Security Services

RSS Security Guard Guidelines Agreement Form 2018

Please read and agree to these guidelines. You MUST complete all FIVE STEPS by clicking next. If you have any questions contact Mary Vogt at mvogt@retailsecurityservices.com or call 631-346-3570.

Step 1 of 5

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- All guards are required to have a completed state, federal or local background check, prior to providing services at our locations.
- All guards MUST arrive ON TIME; guard should be on site and ready to work by the time listed on the work order. NO EXCEPTIONS. If guard is running late RSS needs to be updated immediately.
- All guards must speak fluent English in order to be able to effectively communicate with the managers and RSS representatives.
- ALL GUARDS MUST BE AWAKE AND ALERT FOR THE ENTIRE SHIFT. IF A GUARD IS CAUGHT SLEEPING IT WILL RESULT IN NO PAY FOR THE ENTIRE SCHEDULED SHIFT.

- All guards need to be aware of all bags, etc that the contractors are bringing in and out of the location. All personal bags and tools-bags must be checked when exiting. Guards bags need to be checked by the manager when leaving the premises.
- All guards must have a visual observation of the location, as per details in the work order.
- All guards must practice proper hygiene, wear a clean uniform and carry proper identification. If guard arrives unprepared they will be sent home with no pay because the “minimum charge” does not apply in this case.
- All guards must remain in the store for the entire shift; guards cannot exit and re-enter the location for any reason (Example: Guards not permitted to smoke during scheduled shifts). Violation of this guideline may result in no pay for scheduled shift.

- All guards must return all store keys to the opening manager prior to departing the location. Failure to do so, will result in reimbursement for complete re-key to doors/fitting-rooms.
- No shift can be cancelled unless directed by RSS. (If the guard is not needed due to work being canceled, etc. contact RSS at 631-346-3570 for proper authorization to send the guard home). Violation of this guideline may result in no pay for scheduled shift.
- No guards are permitted to have any visitors, during scheduled shifts. (This includes family, children, friends etc..) Violation of this guideline may result in no pay for scheduled shift.
- All guards are required to have RSS paperwork in hand upon arrival for their shift. There are special instructions that will be listed on each work order that need to be followed. (Example: Automated phone check in/out on IVR).
- All guards are required to have RSS paperwork in hand upon arrival for their shift. There are special instructions that will be listed on each work order that need to be followed. (Example: Automated phone check in/out on IVR).

- If guard service is canceled after noon (same day of service) the guard company will be permitted to bill a 4-hour minimum.
- If guard is late and technicians are sent home due to the delay- the guard company will NOT be permitted to bill the 4-hour minimum.
- Guards are not to be overly friendly with staff, must remain professional at all times.
- Guard is not to let any employees in the store when a manager is not present.

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A copy of these guidelines will be emailed to the email you provide below.*
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